Hinckley and Bosworth Borough Council serves the people, communities and businesses of Hinckley and Bosworth in south west Leicestershire.  The Council covers approximately 100,000 inhabitants over 16 wards with 34 elected councillors and with approximately 400 full-time and part-time staff.

Promaster has recently been selected by Hinckley and Bosworth Borough Council, as a software solution to help manage the condition and repair of their Council housing stock. Using Promaster, they aim to visualise their asset management strategy to plan smarter and therefore deliver a better service to their tenants.  In doing so, they believe that Promaster will require little maintenance for them to provide this strategy.

The Council was looking for something that is user friendly so that all services within the Council’s housing department could look at the same information. Promaster was found to be such a system, in addition to being aesthetically pleasing and offering a good range of reports. The Council selected the product after officers were impressed by the interaction between Orchard’s Housing Management solution and the Asset Management solution. This means that there would be no need for any manual input from their officers, whose time could be spent in other valuable areas.

The integration between the two systems will improve efficiency and service to their customers by reducing the need for manual updating and additional processes to keep the system current. Lois Windsor, Finance and Performance Officer at Hinckley and Bosworth Borough Council commented, “The action of practically completing jobs is something that we already do, so for this process that already exists, to be able to automate asset/component updates is fantastic”.

According to Lois, the in4systems and Orchard teams were extremely helpful; “The people we have spoken to at in4systems were very supportive and nothing was too much trouble”.

John Buckland, Director at in4systems commented, “We’re delighted to welcome Hinckley and Bosworth to the Promaster community. We look forward to a long and successful partnership with them, and to providing better outcomes for their customers”.

The software solution provided by in4systems will help Hinckley and Bosworth Borough Council to achieve their vision of having a well managed and decent Council housing stock. They plan to go live in February.