Asset Management and so much more

Since 1986 in4systems has focused its efforts and energies on providing software, services and supporting technical solutions that help Housing Providers and Public Sector organisations to improve the management of property assets and deliver improved services to their customers.

In 2013, in4systems was acquired by Orchard Information Systems, the largest independent provider of complete end to end business solutions to the housing sector.  Continuous investment by Orchard has enabled in4systems to enhance and expand its portfolio of asset management solutions, whilst broadening its offerings to include a range of solutions for housing management, financial management, CRM and commercial activities.

Our independence enables us to maintain a strong business ethic of measuring success through customer satisfaction and retention, whilst continuing to use profits to make significant additional investments in our solutions portfolio.

We work hard to ensure that our strategy and solutions remain closely aligned to the housing and property sector and our customer’s needs. This is achieved through the development of strong working relationships with our customers’ and engagement at all levels of their business.

Our aim is to continue building on our position as a supplier of choice, trusted advisor and thought leader in the housing asset management sector. We will continue to grow our business by making significant investments in our solutions.

How we work

As our customers’ businesses evolve, the technology supporting their business needs will inevitably change. Our solutions portfolio has been carefully developed to offer as much flexibility as possible and to put our customers in control. In the event of a change in circumstances, we work closely with customers to find the best possible fit for their requirements and aspirations, at any given time.

Our customers know that they can rely on us to deliver effective solutions right first time, every time. They work with us knowing that they will benefit from market leading and best of breed solutions backed by exceptional support, supplemented by our constant desire to improve and enhance our service.

All our solutions are designed and developed from the outset in partnership with customers, to ensure that all our customers can achieve measurable and demonstrable value from them.

We assign Account Managers to each of our customers. Your own Account Manager will work with you to gain an understanding of your strategic requirements and business needs. They will also maintain regular contact to keep you updated with our strategy and roadmap and address any issues or concerns you may have – all with the aim of building a mutually rewarding working and long term relationship that adds value and that maximises your investment. We also assign a Director and/or Senior Manager to every customer, tasked with keeping in touch with their Senior Management counterparts to discuss the overall strategies of our two businesses and acting as an ultimate escalation contact.

Our solution strategy is influenced and informed by:

Who we work with

Together with Orchard, we help over 170 housing businesses deliver high quality services to their customers, improving their lives and the communities in which they live. Our customers represent a broad spectrum of registered housing providers, including some of the largest housing businesses in the UK. We also have a balance of Housing Associations and Local Authority customers and our solutions are carefully designed to cope with the differences between these two types of organisation as well as group structures.

Our Team

in4systems is a great company to work with and to work for. Our culture, ethos and way of working is well aligned to the sector and is created and maintained by our staff. Most of our staff have significant experience of working directly for, or with, housing businesses.

We have successfully maintained a strong culture
in our business that:

  • Engenders the importance of customer satisfaction
  • Ensures that honesty and integrity is at the heart of all our business dealings
  • Recognises the importance of individuals and encourages innovation and ownership at all levels
  • Helps us to develop and maintain strong relationships with our customers, that are the envy of other suppliers in the sector.

If you’re interested in finding out more about us, please complete the form below.

* These fields are required.